Why Should I Survey My Customers?

Why Should I Survey My Customers?

Your customers are the reason for your business.  Even with the best products and services, if you can’t gain and retain customers you may as well shut your doors.So, how do you know what is drawing your customers to you, and what is making them return (or not!)?  You...
How Do I Respond to Customer Reviews?

How Do I Respond to Customer Reviews?

Before the popularity of the internet, if your customer had something to say about your business, they would tell you, or maybe a few of their friends and family. Today that same customer can post a review online and influence tens, hundreds, and even thousands of...
Should I Respond to Customer Reviews?

Should I Respond to Customer Reviews?

Do you need to respond to customer reviews? No. Should you? Absolutely!As a small business, nothing is more important than making existing customers feel valued, and potential customers feel confident in their decision to buy from you. Without customers, you have no...